Invoice Review Procedure

Ensite Business Technology Ltd. operates a comprehensive "invoice review procedure"
which is a set of industry standard guidelines to ensure that our invoicing for
services is both accurate and easy to understand.

In the unusual event that you have a querie with your invoice, we will revisit
our invoice review procedure and discuss "step by step" with you each of the
guidelines that are set out to protect you the customer from invoicing
discrepancies..

1. Confirm that chargeable hours are an accurate reflection of time spent 
working on the issue.
 
2. Clarify to customer if total chargeable hours are a mixture of "on-site" and 
"workshop investigations"


3. Review if all or part of the chargeable hours are covered by warranty issue,
maintenance contract, or prior agreement.


4. Review if any of the chargeable hours are due to failure of Ensite to have neccesary
test equipment / software or hardware that would be deemed neccessary 
to investigate the reported fault.


5. Confirm the correct "Callout Charge" has been applied in accordance with
customer request and that the set SLA target had been achieved.


6. Review if "Callout Charge" is covered by warranty issue, maintenance contract, 
or prior agreement, futher regard to "Callout Charge" may be required if part of the
service on demand callout was covered by warranty issue, maintenance contract, 
or prior agreement.


7. Special consideration with regard "Callout Charge"  may be used if multiple 
"Callout Charges" have been applied with regard same ongoing issue.


8. Confirm that the invoice contains all three applicable sections and are itemised
where appropriate.


A. Callout Charge
B. Chargeable hours applied (include brief description of works)
C. Parts, equipment or software supplied

.